Fulfillment policy

Description of Services

We provide full-service boba cart rentals for private and corporate events. Each booking includes setup, drink service, and breakdown of a customizable boba tea cart. Customers may choose from a selection of drinks (e.g., Brown Sugar Milk Tea, Mango Green Tea) and toppings (e.g., boba, lychee jelly) as part of their rental package. We offer both self-serve and staffed options depending on the booking. Photos, drink options, and event samples are available on our website.

Purchase Currency

All prices are listed in U.S. Dollars (USD).

Customer Service Contact

We are here to help! For questions, issues, or special requests, please reach out via:

  • Email: theparteagirl@gmail.com

  • Phone: (650) 787-6165

Fulfillment Policy

Refund Policy

All bookings are non-refundable. We do not issue refunds for cancellations or no-shows. If we are unable to fulfill the booking on our end (e.g., due to equipment failure or emergency), we will issue a full refund.

Delivery Policy

We arrive 60 to 90 minutes before the scheduled start time for setup. Our team handles delivery, setup, service, and teardown. Travel fees may apply depending on the event location.

Return Policy

Returns are not applicable, as this is a service-based rental. There are no returns or refunds after the service is rendered.

Cancellation Policy

Cancellations are not permitted. All sales are final.

Legal/Export Restrictions

We do not ship physical products internationally. Our services are available only within our operating region. We do not serve alcohol or controlled substances.

Privacy Policy

We value your privacy. All customer data (such as name, email, and phone number) is collected solely for booking and service purposes and is never sold or shared. Our website uses SSL encryption to protect your information. Please see our Privacy Policy Page for full details.

Business Address

The ParTea Girl
919 Story Road, Unit 1148
San Jose, CA 95122, USA

Promotions

From time to time, we may offer promotional rates or packages. All promotions will include terms and expiration dates, which will be visible at checkout or on the promotions page. Promotions are not retroactive.

Website & Payment Security

Our site is PCI-compliant and uses HTTPS to encrypt all transactions. Payments are securely processed through Stripe, and we do not store your payment information. We actively monitor for fraud and use best practices to protect customer data.

Accepted Payment Methods

We accept the following credit and debit cards:

  • Visa

  • Mastercard

  • American Express

  • Discover

Logos of accepted cards are displayed during the checkout process.

For questions about our terms or policies, please contact us anytime. Thank you for choosing our boba cart service!